User Guide

SYSTEM REQUIREMENTS

To watch TRI Studios webcasts, you will need:

For PC and Mac users:

  • The most current version of Adobe Flash. Get the latest version here.
  • Internet Explorer 8.0 or above, Firefox 3.5 or above, Safari 4.0 or above, or Chrome.
  • Microsoft Windows XP SP2 or above, Macintosh OS X 10.4 or above, or Linux.
  • JavaScript and Cookies enabled. Allow pop-up windows from tristudios.com

For iPad and iPhone users:

  • iOS version 3.5 or greater.
  • If you plan to connect to an HDTV, you’ll need this cable as well as an HDMI cable.
  • You will need a broadband internet connection. Our video player will automatically select the best stream based on your connection speed and device you are connecting with.

The minimum bandwidth required for smooth playback is 1Mbps. For full HD 3Mbps is required.

Test your connection bandwidth at Speedtest.net. Once the page has loaded, click on the green “Begin Test” button to initiate a speed test. Once complete, your downstream bandwidth is displayed in the "Download" box near the middle of your screen.

Watching the broadcast on your TV:

  • Watch this tutorial on how to stream video from your laptop to HDTV.
  • HDMI: Most current Mac & PC computers can support HDMI out. This is a great option for connecting your HDTV.
  • VGA or DVI: Almost all desktop and laptop computers have a port for connecting to an external monitor. Many Plasma, HD TV and LCD TV’s have similar ports on them to accept a video signal directly from your computer.
  • S-Video: For PC users, You can find a great resource for hooking up your desktop or laptop PC to your TV via S-Video here.
  • XBOX360, Sony PS3 or Nintendo Wii: Go to www.tristudios.com in the web browser on these game consoles to watch TRI Studio broadcast. You will need to download the latest version of Flash supported by your player's browser. We do not offer any customer support for viewing on game devices.
  • Roku Streaming Player: To activate TRI TV on your Roku, follow instructions here.

Audio Connection:

  • In order to play through your stereo, you will need an stereo male 1/8 inch mini to stereo male RCA audio cable. 
  • If you experience audio issues when watching a TRI Studios HD broadcast, it can usually be fixed with a few simple adjustments.

Here are some suggestions:

  • Verify that the volume settings in the TRI Studios video player have the correct settings. Make sure that the video you're watching isn't muted and that the volume is not set too low.  (The volume controls are found in the lower right corner of any video you are watching)
  • Verify that your computer speaker volume and settings are correctly set. On a Windows computer, you can check this by double-clicking the volume icon in the System Tray and making sure that none of your volume settings are muted. On a Macintosh system, the volume controls are located in the top right corner of the screen.
  • Verify that other media speakers such as Windows Media Player or QuickTime can output audio. Are you able to hear a video that's stored locally on your computer?
  • Refresh the browser and try watching the TRI Studios broadcast again.

On certain Macs, the video might black out when it kicks into HD mode. This is a known Adobe issue and they are currently working with Apple to resolve this in the next update of Flash. To fix this problem, you will need to Disable Hardware Acceleration on the Flash Player:

  • Right click on the video player (or hold down "Option" and click)
  • Click on "Settings"
  • Unclick "Enable Hardware Acceleration" and click "Close"
  • Refresh the browser and the video and audio will play perfectly! 

If your broadband connection isn’t fast enough or your computer is more than two years old, videos may stutter. If you are experiencing stuttering or choppy playback, here are some suggestions that may help:

  • Please ensure that you meet the technical requirements above.
  • If the video blacks out: Disable Hardware Acceleration in the Flash Player. Right click on the player>settings>display>unclick enable hardware acceleration.
  • Ensure that you have recently restarted your computer and have NO OTHER APPLICATIONS RUNNING.
  • Quit IM and any bandwidth-intensive applications like Bit Torrent, iTunes, and other browser windows.
  • Disable any Wi-Fi adapters on your computer and plug directly into your home or office Internet connection via ethernet.
  • If you are watching video over a wireless connection and your video is stuttering, try watching over a wired connection or move your computer closer to your Wi-Fi router for a stronger signal.
  • If you are running any bandwidth-intensive applications on your own computer, make sure to quit or pause them to ensure the highest quality feed.
  • If you are sharing an Internet connection with other people, check to see if they are using any bandwidth-intensive programs (such as those outlined above) while you are watching the broadcast.
  • Try turning off any CPU-intensive programs you're running, or rebooting your computer. Additionally, you can try running the TRI Studios broadcast in a different browser, or updating your Flash drivers.  
  • If you experience video stalling problems only during full-screen mode, try lowering your desktop resolution.

If issues persist, please do not hesitate to email us directly. We can work with you to help solve the problem and get you truckin' in no time!